Access essential information for analysis, support and improvement of the customer experience, and have confidence to improve the journey at strategic points.
Filter the data and export complete reports about Nama Desk and Nama Assistant in a hassle-free way for analysis
Follow the real-time performance of the service with a chatbot or performed by the agent at the Desk.
Analyze indicators and information about the performance of the chatbot and the service teams, with the possibility of filters and data export.
Have the conversations between the customer and the bot or agent in hand and understand consumer behavior in more detail.
Get to know the stories of those who have already started to change the consumer experience with Nama.
Chatbot do Poupatempo para agendamento, desenvolvido pela Nama, levou a Inteligência Artificial para o Governo do Estado de São Paulo.